F.A.Q (Frequently Asked Questions)

Shipment & Track

What Kind of Express We Use to Ship? How Much Is the Shipping Cost to Your Door? How to Track Your Item Online? How Fast Will You Get Your Item? Can We Ship the Item to Your Country? Can You Change Shipping Method and Shipping Address After an Order? Why Your Tracking No. is Invalid? Can You Combine Shipping for Different Orders?

Warranty & Return Policy

Item Warranty Return Refund Policy Return for Repair or Replacement

About Payment

If You Want to Buy One Item on CarTool, How to Pay? What else shall you do after your payment? Any Advice To Reduce Your Bank Transfer Fee?

About Customs & Import Tax

What Is Customs Clearance? Do You Have To Pay The Import Duty? Are There Any Ways To Reduce My Tax? What Will You Do If Your Package Encounter Customs Clearance Issues?

How To Get Discount?

Get Coupon Code Become CarTool VIP Wholesale price How to use coupon code? Cashback Activity Setting and Function

About My Account

How To Register On Cartool.co.uk ? Forget Your Account Password?

Tips To Use Cartool

General information for all of our company products Tips To Use CarTool
Submit a question

General information for all of our company products

Some General information for all of our company products


1. Does this item support for update?
We will list the update method on our web, please check our product description; please kindly and seriously follow update method, do not update our item casually by yourself or update it from original factory; otherwise you will damage the device.

2. How can I get the update software?
We will release the new software on our web or send the new CD to you after we get the new software

3. You advertise this item is in stock, why do you tell me it is out of stock now?
As our product mainly comes from factory, either this item is in stock in our company or in factory, we will list this item in stock, only when this item is out of stock in both our the factory and our company, we will list this item out of stock. If you need one item urgently, you can confirm with our customer service before your shopping. Usually the order from factory need about 3 days.

4. Is there any request for my computer regards this item?
Most of our products shall be installed in a clean windows XP sp2/sp3 32bit system by default, and you need to close the anti-virus system before your operation as well, otherwise the software will be damaged or the software data will miss. Please pay much attention and kindly follow this. If your software be damaged, and lost some data; please feel free to contact our customer service for new software.