What Will You Do If Your Package Encounter Customs Clearance Issues?
If you are from Ecuador, please notice:
According to the new Ecuador customs clearance regulations, the following contents must be included in the commercial invoice that we provide to DHL Company:
1. Shipper LOGO printed at the top left corner
2. Signature, seal of Company/Firm
2. Invoice number, correct number of f items, shipping date
3. Full receiver contact information: address, contact name, phone number
4. Country of origin, product brand name, the full description of goods (name, function, ingredients)
5. Item number
In order to successfully clear your package, please leave us your contact information: address, contact name, phone number when you ordered in our website. Otherwise your package may will be detained for up 8 days, so be fined 130usd per package. Hope you understand.