Protecting you from checkout to delivery.
If you are a buyer using Paypal right now, please check Paypal Buyer Protection and Paypal Returning Cost Refund regulations in advance.
Top 11 Reasons to Choose CarTool.co.uk
1. Professional OBD2 Diagnostic Tools Supplier
2. Market Oriented in UK and European Customers
3. 8-Years Online Store
4. Trustworthy Seller
5. Technical Support Team
6. Best Quality
7. Competitive Price
8. Fast Delivery (DHL,EMS,FedEx,TNT,UPS,AMX,YWEN)
9. Oversea Safety Exporting Certificated
10. 1-Year Guarantee and After-Sale Service for Lifetime
11. Simple & Comfortable Return & Refund Policy
Our Aim at Offering You A Personal, Easy and Convenient Shopping Experience. Welcome to Purchase!
What is the meaning of the QC Mark?
Note: Each device from our company has a unique QC Mark formed by digital numbers.
1. The QC mark means the product has been passed our Quality Department Test.
2. The QC mark shows that the product is supplied from our company
3. The product with the QC mark will be our guarantee.
Fast Free Shipping and Cost-Effective
Contact Information
Live Support
E-Mail:Sales@carTool.co.uk
Skype:carTool.co.uk
Whatsapp: 86-199-4763-7411
carTool.co.uk QRcode:
http://www.carTool.co.uk & http://m.carTool.co.uk
Scan the QRcode, feel free to contact us on your smartphone.
| CarTool.co.uk Warranty Policy |
| Problem Details | Warranty Time | Treatment | Responsibility for Charge | Remark |
| Quality Problem | within 7 days after receiving package | Buyer: Submit a complaint(Mail to sales@cartool.co.uk ) and Return the items to Seller's assigned address by EMS or Post. | Return Ship cost:Seller | Any costs because of customer's wrong operation leads to return will be responsible by the buyers. |
| Resend ship cost:Seller | ||||
| Seller: If can not repair,exchange a new one (Items must be in new condition with original packaging and accessories.) | Repair Charge:Seller | |||
| Replace Parts Charge:Seller | ||||
| within 8-14 days after receiving package | Buyer: Submit a complaint and Return the items to assigned address by EMS or Post for repairing | Return Ship cost:Buyer | ||
| Resend ship cost:Seller | ||||
| Seller: If can not repair,exchange a new one (Items must be in new condition with original packaging and accessories.) | Repair Charge:Seller | |||
| Replace Parts Charge: Seller | ||||
| within 15 days to 1 year after receiving package | Buyer: Submit a complaint and Return the items to assigned address by EMS or Post for repairing | Return Ship cost:Buyer | ||
| Resend ship cost:Buyer | ||||
| Seller: Repair it. | Repair Charge:Seller | |||
| Replace Parts Charge:Buyer | ||||
| Lost in the delivery | 30 days after shipping | Buyer: Submit proof to seller | New Product Cost:Seller | |
| Seller: Contact carrier to ask for Claimant and arrange another shipment to buyer | Resend Ship Cost:Seller | |||
| Customs Problem | 30 days after shipping | Buyer: Finish customs clearance when import | Customs duties or agent fees:Buyer | |
| Seller: Try to help buyer to finish customs clearance but not responsible on this. | ||||
Delivery Problems: broken / incomplete / wrong address | within 7 days after receiving package | Buyer: Report to Seller,and sumbit Complaint to Carrier (DHL,TNT,UPS,EMS,etc..) in 7 days to get a Complaint number and send the number to Seller.After the seller's perpmit,return the full package in good condition to assigned address by EMS or Post. Caution: The Carrier will not accept Complaint after 7 days. | Return Ship cost: Buyer | |
| Resend ship cost: Buyer | ||||
| Seller: ask for compensation as per the Complaint number from Carrier ,not responsible for any losses after 7 days. | Repair Charge: Seller | |||
| Replacement Charge: Buyer | ||||
| Received wrong Items | within 3 days after receiving package | Buyer: Report to Seller,and return the full package in good condition to assigned address by EMS or Post in 3 days | Return Ship cost: Seller | |
| Seller: Arrange shipment for the correct items | Resend ship cost: Seller | |||
| Man-made Damage: such as update machine online, dismantle the equipment, and so on | within 1 year | Buyer: Report to Seller,and return the items for repairing to assigned address by EMS or Post | Return Ship cost: Buyer | |
| Resend ship cost: Buyer | ||||
| Repair Charge: Buyer | ||||
| Replacement Charge: Buyer | ||||
| Note: | 1. Warranty Policy only protects Main parts.Other parts are out of our warranty policy. | |||
| 2. Before return,please confirm with us. we will give you a shipping address once confirmming the problem. Buyer will be responsible for any risks or costs without our permission. | ||||
| 3. Buyer needs return the items by cheaper EMS or Post, or we can't get them because of restrict Customs Policy. | ||||
| 4. The Warranty Policy fits for all products except some products which state the warranty specially in decription. | ||||
| 5. For each order, if the customer ask for refund, we will charge the order handle commission fee rate 8%-10%, which will be deducted from the order refund amount. | ||||
| Main Unit for Equipment | 1 year warrnaty |
| Machine peripheral equipments and wires | No warranty |
| Car diagnostic laptop | 3 months |
| Data Hard Disk | No warranty |
| Car software | No warranty |
| Consumables | No warranty |
